Refund Policy
At ApexCare, we are committed to patient satisfaction. Please read our refund policy carefully:
Consultations
Consultation fees are non-refundable.
Consultation fees cover the dentist’s professional time, evaluation, and advice
These fees are non-refundable, even if no treatment is carried out.
Online/tele-consultations are billed the same as in-person visits and follow the same rules.
Dental Treatments
Refunds are only considered if treatment was paid for in advance and cancelled before it begins.
Once treatment has started, payments are non-refundable.
Advance Payments
If you pre-pay for a service and cancel at least 24 hours before your appointment, you may request a refund or reschedule.
Products (e.g., oral care items)
Products may only be returned if unopened, unused, and in original condition within 7 days of purchase.
How to Request a Refund
Contact us by email or phone with proof of payment.
Approved refunds will be processed within 7–10 working days.
For any further questions, please reach out to us at info@framero.net. Thank you for choosing Framero — let’s build something amazing together.
